Frequently asked questions (FAQ)

How can I make an exchange or return?

All returns or exchanges must be made within 30 days of the e-mail confirming shipment. More information in the Purchase conditions. reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

At Bestlady online store, you will be able to make a return or request an exchange in size or colour.

Can I keep the original item after requesting an online exchange at ?
Once I have exchanged an item, can I return online the new item at
Do I have to set up an account on to place an order?
How do I place an order online?
What should I do if I forget my password?
How do I use a promotion code?
How do I determine the shipping charges on my order?
How soon will I receive my order?
Can I ship to an address different than my billing address?
What countries does BESTLADY ship to?
Can I exchange or return any item?

Yes, as long as it is in perfect condition and has all its labels on it. Keep the following exceptions in mind:

- Swimwear: must include the hygiene sticker.

- Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.

- Accessories: must be returned in their full original packaging.

- Fragrances: must be returned in the original sealed packaging.

When will I receive the refund for my return?
How can I track the status of my order?
Can I return items?
Will I be refunded the full value of my order?
Will you charge customs duties on my order?
Is my package insured?
Will I need to sign for my order?
What methods of payment do you accept?
How do I know if ordering online is secure?
How can I contact Bestlady about a potentially fraudulent website or e-mail?
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